Refund policy
Here's a return and refund policy for Cyniq — written for the Shopify legal policy field, so it's ready to paste straight into that editor.
Return & Refund Policy — Cyniq
At Cyniq, we want you to love what you wear. If something's not right, we've got you covered.
Returns You have 7 days from the date of delivery to request a return. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached. Products marked as "Final Sale" or sold during clearance are not eligible for return.
Exchanges Need a different size? We offer free size exchanges within 7 days of delivery, subject to stock availability. If your size isn't available, we'll issue a refund instead.
How to Initiate a Return or Exchange Email us at [your support email] with your order number and reason for return. Our team will share pickup or drop-off instructions within 24-48 hours.
Refunds Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are processed to your original payment method within 5-7 business days. Shipping charges (if any) are non-refundable.
Damaged or Defective Items If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue. We'll replace the item or issue a full refund at no extra cost to you.
Non-Returnable Items
- Innerwear/accessories (for hygiene reasons)
- Items marked Final Sale
- Products returned without original tags or in used condition
Late or Missing Refunds If you haven't received a refund within the stated window, first check your bank account, then contact your card/bank — processing times can vary. Still stuck? Email us at contact@cyniq.co.in.